How do I know Dogform has received my order?

Customers will receive two order confirmations. The first confirmation will be a receipt of your order and the second will be a shipping date.


Do you ship worldwide?

Yes.


When will my order be ready for shipment?

Orders take two to three weeks to be ready for shipment.


Once my order is ready for shipment how long will delivery take?

Dogform is located in Vancouver, BC Canada. For standard shipments within Canada or to the USA delivery takes 3 to 14 days via Air Mail. International shipments via Air Mail take 7 to 14 days. Delivery times vary depending on destination and your country's custom clearance. Optional delivery via Xpresspost within North America takes 3 to 5 days. International Xpresspost takes 4 to 7 days and is available to most destinations with a few exceptions.


What do you ship my dog bows in?

Bows are shipped in a dog bow storage box for protection.


How much does shipping cost? Do you offer insurance and tracking?

WORLDWIDE AIR MAIL SHIPPING RATES

0.01-100.00 $8
100.01-200.00 $12
200.01-300.00 $16
300.01-400.00 $22
400.01 and up $30

NOTE: Insurance is included up to first CAD$100 worth of value. Dogform will not be held responsible for any shipments that are lost or stolen in the mail. If your order is more than CAD$100 and you would like to purchase additional insurance then the method of shipping is by Canada Post "Xpresspost" service which includes online tracking of your shipment and faster delivery. Please contact Dogform for rates and a separate PayPal invoice will be sent to you for the additional cost.

COURIER DELIVERY ~ If you would like your shipment sent via FedEx or Purolator courier for next business day or two business day delivery please contact Dogform. Courier delivery available to most major cities.



What payment methods do you accept?

* Visa
* MasterCard
* American Express
* Paypal
* Western Union
* Money Orders (Canadian or US Funds)

Dogform accepts Paypal which is a free, safe and secure online payment processor. They accept all major credit cards and Paypal members have the option of paying from their Paypal account.

Dogform also accepts money transfers thru Western Union by credit card or cash. You can visit Western Union at www.westernunion.com or call toll free 1-800-325-6000 with your questions and to find a Western Union Agent location near you. Western Union charges a small fee to send a money transfer. Please contact Dogform at info@dogform.com with your order to receive the total dollar amount of your order and two pieces of information to give Western Union for your payment.



What is your return policy?

Due to the handmade nature of these products all sales are final.